Casibom Privacy Policy

1 Who We Are

Casibom is an online gaming and sports betting platform available at casibom.cx. This Privacy Policy applies to all services offered through the Casibom website and mobile application, including casino games, live casino, slot games, bingo, sports betting, and any promotional features associated with the platform.

When this policy refers to "Casibom," "we," "us," or "our," it refers to the platform operator responsible for the data practices described below. When it refers to "you" or "your," it refers to any individual who accesses or uses the platform, whether as a registered player or as a visitor.

For any privacy-related questions or requests, you can reach our support team at any time via the live chat function on the platform. Our email address for privacy matters is [email protected] — please note this is displayed as plain text and should be typed manually if you wish to contact us by email.

2 Data We Collect

Casibom collects only the information that is genuinely needed to provide you with a functioning, secure, and compliant gaming experience. We do not collect data speculatively or beyond what is necessary.

Information You Provide Directly

• Registration details: Your name, email address, username, date of birth, and any other information provided during account creation.
• Identity verification documents: Government-issued ID, proof of address, or other documents that may be requested as part of our Know Your Customer (KYC) process. These are required before processing withdrawals above certain thresholds.
• Payment information: Your preferred payment method and the details required to process deposits and withdrawals — for example, your JazzCash or Easypaisa mobile number, bank account number for Raast or bank transfers. We do not store full card numbers on our systems.
• Support communications: Any messages, transcripts, or information you share when contacting our customer support team.

Information Collected Automatically

• Device and technical data: Your IP address, device type, operating system version, browser type, and screen resolution.
• Usage data: Pages visited, games played, betting history, session duration, and navigation patterns within the platform.
• Transaction data: Deposit and withdrawal history, amounts, timestamps, and payment methods used.
• Cookies and similar technologies: Session management cookies, preference cookies, and analytical cookies as described in Section 6.

3 How We Use Your Data

The information we collect is used for the following specific purposes:

Purpose	Data Used
Account registration and authentication	Name, email, username, password, date of birth
Identity and age verification	ID documents, date of birth, address
Processing deposits and withdrawals	Payment method details, transaction history
Fraud prevention and security monitoring	IP address, device data, transaction patterns
Customer support	Account information, support communications
Responsible gaming monitoring	Betting history, session data, deposit patterns
Platform performance and analytics	Usage data, device data, navigation patterns
Promotional communications (opt-in only)	Email address, game preferences

We do not use your data for purposes beyond those listed above without first obtaining your consent or having a clear legal basis to do so. If we wish to use your data for a new purpose not covered by this policy, we will notify you and update this document accordingly.

4 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds depending on the specific activity involved:

• Contract performance: Processing your registration, deposits, withdrawals, and game activity is necessary to deliver the services you signed up for.
• Legal obligation: Identity verification and transaction monitoring are carried out to meet our obligations under applicable anti-money laundering and fraud prevention requirements.
• Legitimate interests: Platform security, fraud detection, responsible gaming monitoring, and internal analytics are carried out based on our legitimate interest in operating a safe and functioning platform.
• Consent: Marketing emails and promotional communications are only sent where you have explicitly opted in. You can withdraw this consent at any time through your account settings or by contacting support.

5 Payment Processing and Financial Data

All financial transactions on Casibom are conducted in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, bank transfer, and card payments where available.

When you make a deposit or request a withdrawal, your payment details are passed securely to the relevant payment provider to complete the transaction. Each provider operates under its own privacy and security policies:

• JazzCash and Easypaisa: Mobile wallet transactions are processed directly through those providers' systems. Casibom receives only a transaction confirmation and reference number — not your full wallet credentials or PIN.
• Raast and bank transfer: Your bank account number and IBAN (where applicable) are used solely to route your withdrawal. This information is not stored beyond what is needed for that transaction.
• Card payments: Card details are handled by our payment gateway and are not stored on Casibom servers. We receive only masked card information (e.g., last four digits) for display in your transaction history.

Transaction records — amounts, timestamps, payment methods, and reference numbers — are retained for a period consistent with our legal and operational obligations. See Section 8 for details on retention periods.

6 Cookies and Tracking Technologies

Casibom uses cookies and similar technologies to keep the platform working correctly, to understand how players use the site, and to improve your overall experience. Here is a breakdown of the types of cookies in use:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain your account state, and protect against cross-site request forgery. Without these, the platform cannot operate. They cannot be disabled.
• Preference cookies: These remember settings you have chosen — such as language preference or notification settings — so you do not have to re-enter them each visit.
• Analytics cookies: We use anonymised analytics to understand which pages are most visited, how long players spend on each section, and where issues arise. This data is aggregated and not linked to individual accounts for analytical purposes.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and suspicious login attempts.

We do not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to use the platform.

7 Data Sharing and Third Parties

Casibom does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card payment gateways receive the minimum information required to complete your transactions.
• Identity verification providers: Where automated KYC services are used to verify government-issued ID documents, those providers receive only the data needed for verification and are bound by strict confidentiality agreements.
• Game software providers: Providers such as Evolution Gaming, Pragmatic Play, and NetEnt receive anonymised session data to operate their games correctly within our platform. They do not receive your personally identifiable information.
• Platform infrastructure providers: Hosting, cloud storage, and CDN providers may process your data as part of delivering the platform. These providers are contractually bound to process data only on our instructions.
• Legal and regulatory authorities: If we are required by law to disclose information — for example, in connection with fraud investigations or legal proceedings — we will comply. We will notify you where legally permitted to do so.

Any third party that receives your data from Casibom is required to handle it with an equivalent level of care and to use it only for the specified purpose. We do not permit our service providers to use your data for their own marketing or commercial purposes.

8 Data Retention

We retain your personal data only for as long as it is necessary for the purposes outlined in this policy. The retention periods below apply as a general guide:

• Active account data: Retained for the duration of your account relationship with Casibom, plus a further period as required by our legal and compliance obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years following the transaction date in line with standard record-keeping obligations.
• Identity verification documents: Retained for a period consistent with anti-money laundering requirements — typically five years from the date the account relationship ends.
• Support communications: Retained for up to three years from the date of the interaction, or longer if the matter involves an ongoing dispute or legal claim.
• Analytics and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Individual usage logs are retained for up to 24 months.
• Closed or inactive accounts: When an account is closed or becomes permanently inactive, personal data is deleted or anonymised at the end of the applicable retention period.

9 Your Rights Over Your Data

As a Casibom player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected] (please type this address manually):

• Right of access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe, typically within 30 days.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update basic details such as your email address directly within your account settings.
• Right to erasure: You can request deletion of your personal data. This right is subject to our legal obligation to retain certain records — for example, transaction data required for financial compliance purposes cannot be deleted on request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while you dispute the accuracy of information we hold.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so that it can be transferred to another service provider.
• Right to withdraw consent: Where we process your data based on consent — such as for marketing emails — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

10 Children and Under-18 Users

Casibom is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during the registration process and may be re-verified at any point, particularly before withdrawals are processed.

If we discover — or are notified — that an account has been created by a person under 18 years of age, that account will be closed immediately and any data associated with it will be handled in accordance with this policy and our legal obligations. Any deposits made by an underage account holder will be returned to the original payment source where possible.

If you believe an under-18 individual has created an account on the platform, please contact our support team immediately.

11 Security Measures

The security of your personal data is something we take seriously. The following measures are in place to protect your information:

• TLS encryption: All data transmitted between your device and our servers uses Transport Layer Security (TLS) to prevent interception.
• Password hashing: Account passwords are stored using one-way cryptographic hashing. We never store plain-text passwords and cannot retrieve your password — only reset it.
• Access controls: Internal access to player data is restricted to staff who require it for their specific role. All access is logged and audited.
• Fraud monitoring: Automated systems monitor transaction activity and login patterns for signs of fraud, unusual behaviour, or account compromise. Suspicious activity triggers alerts and, where necessary, account restrictions.
• Regular security reviews: Our infrastructure and processes are reviewed regularly to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your account has been compromised, contact our support team immediately and change your password via your account settings.

12 Changes to This Privacy Policy

Casibom may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable requirements, or improvements to how we communicate our data practices. The date shown at the top of this page always indicates when the policy was last updated.

When we make material changes — meaning changes that meaningfully affect how we use your data or your rights — we will notify registered players by email to the address associated with their account. We will also display a notice on the platform for a period following any significant update.

Continuing to use the Casibom platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with an updated policy, you are free to close your account and request data deletion as described in Section 9.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Casibom handles your personal data, please get in touch with our team:

• Live chat: Available 24/7 directly on the Casibom platform — the fastest way to get a response.
• Email: [email protected] (please type this address manually into your email client)

We aim to respond to all privacy-related queries within five business days. For formal data rights requests such as access, erasure, or portability, we will respond within 30 days as standard, or notify you if additional time is required.